Frequently Asked Questions
1. What materials are Nirvaè products made of?
All our apparel is crafted from premium, breathable fabrics, including organic cotton and sustainable blends. We prioritize comfort, durability, and a minimalistic feel.
2. How do I choose the right size?
Please refer to our size chart on each product page. If you’re unsure, contact us via WhatsApp or email, and we’ll help you select the perfect fit.
3. Are your products eco-friendly?
Yes! All our packaging materials are compostable and eco-friendly, and we ship all orders in sustainable boxes to reduce environmental impact.
4. Do you offer returns or exchanges?
We have a 3-day exchange policy for size issues or defective items. Returns are only accepted for manufacturing defects. Check our Refund & Exchange Policy for detailed instructions.
5. How long does shipping take?
Orders are usually processed within 48 hours and shipped via express delivery. Typical delivery time is 8–10 days, depending on your location.
6. Can I pay with Cash on Delivery (COD)?
We offer partial COD. COD orders require confirmation within 3 days, any customized items are prepaid only.
7. Can I cancel my order?
Yes, you can cancel your order within 6 hours of placing it. After that, it enters the processing phase, and partial deductions may apply depending on shipping status.
8. How can I contact Nirvaè for support?
You can reach us via email at care@nirvae.com or WhatsApp at +91-. We aim to respond to all queries promptly and help you with orders, exchanges, or product information.