Privacy Policy

Last updated: [05 Oct 2024]

This Privacy Policy describes how nirvaè ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.nirvae.com (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last Updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information we collect and use varies depending on how you interact with us. In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information that you directly submit to us through our Services may include your name, address, phone number, email, order details, payment information, account credentials, and any messages or feedback you send us. We also automatically collect certain information about your interaction with the Site using cookies, pixels, and similar technologies. This may include device details, browser type, IP address, and how you interact with our Site.

We may also receive information about you from third parties such as vendors and service providers (e.g., Shopify, Razorpay), payment processors, and advertising or analytics partners who help us improve our user experience.

How We Use Your Personal Information

We use your personal information to provide our products and services, process payments, fulfill orders, manage returns, send updates, and offer customer support. We may also use it for marketing, advertising, security, fraud prevention, and compliance with legal obligations.

Cookies

Like most websites, we use cookies to operate and improve our Site. You can control cookie settings through your browser, but disabling them may affect certain features. For more information about Shopify’s cookie usage, please visit https://www.shopify.com/legal/cookies.

How We Disclose Personal Information

We may share your personal information with service providers (such as Shopify, Razorpay, shipping partners, and marketing platforms), business affiliates, or where required by law. We do not sell your personal information.

User-Generated Content

If you submit reviews or content publicly, that information will be visible to others. We cannot control how such content is used once published.

Third-Party Websites

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies before sharing any information.

Children’s Data

Our Services are not intended for children under 16, and we do not knowingly collect personal information from them. If a child has provided us with personal information, please contact us to request its deletion.

Security and Retention of Information

We take reasonable measures to protect your personal information, but no method of transmission or storage is completely secure. We retain personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal requirements.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, or delete your data, restrict processing, withdraw consent, or manage marketing preferences. You can exercise these rights by contacting us using the details below.

Complaints

If you have concerns about how we handle your personal information, please contact us. If you are not satisfied, you may lodge a complaint with your local data protection authority.

International Users

Your information may be transferred or processed outside your home country, including in regions where our partners operate. We rely on standard contractual clauses or equivalent mechanisms to ensure adequate data protection.

Contact

If you have any questions or requests about this Privacy Policy or your data, please contact us at:

nirvaè
📞 +91-XXXXXXXXXX
📧 care@nirvae.com
📍 Bangalore, India